Early Check-in and Late Check out.

Early check-in and late check-out can be arranged at the hotel, subject to availability and fee. 

Check-in time starts at 3pm. 
Check-out time is at 10am. 

Early check-in is possible for an additional fee. Fees vary depending on the time of early check-in: 

£60 for check-in before 12pm. 
£40 for check-in between 12pm and 3pm. 

Late checkout fees is applicable as below. 

£50 for late check-out up to 12pm.
£80 for late check-out up to 2pm.
Full night’s rate is charged after 2pm.

Room payment

Zedwell Greenwich currently offers 3 rates.  
Payment for our flexible rate is automatically taken on the day of arrival. 
Payment for our semi-flexible rate is automatically taken 7 days prior of arrival. 
Payment for our non-refundable rate is fully taken at the time of booking.

We are cashless hotel and you can only pay by credit or debit card. We accept Visa, MasterCard, and Discover - sorry, American Express not accepted.

Amending or cancelling your booking

Amending or cancelling your booking

Our Advance Purchase Non-Refundable rate is non-refundable, non-amendable and booked in the full knowledge that should your travel plans change for any reason, the booking cannot be amended, nor payment refunded.

Alongside this rate, we also have Semi-Flexible and Fully Flexible Rates.

The Fully Flexible rate allows for booking amendments and free cancellations up to 48 prior to arrival. 

When booking at our Fully Flexible rate, you can cancel your reservation up to 3pm (local time), 48 hrs prior to your day of arrival. If cancelled outside of the cancellation window, 1 night penalty charge will apply. For bookings longer than 1 night, any cancellations beyond less than 24 hours prior arrival, the full stay will be charged. If you want to change the dates of your stay, this can also be done up to 3pm, 48hrs prior to your day of arrival when booking our Fully Flexible rate. If the room prices for the new day(s) requested are higher, you will be charged on the new total rate. To amend or cancel your reservation, please contact our reservations team at reservations@zedwellhotels.com or +44 (0) 20 45533099.

The Semi Flexible rate allows for booking amendments and free cancellations up to 7 days prior to arrival.

When booking at our Semi-Flexible rate, you can cancel your reservation up to 3pm (local time), 7 days prior to your day of arrival. If cancelled outside of the cancellation window, 1 night penalty charge will apply. For bookings longer than 1 night, any cancellations beyond less than 24 hours prior arrival, the full stay will be charged. If you want to change the dates of your stay, this can also be done up to 3pm, 7 days prior to your day of arrival when booking our Fully Flexible rate. If the room prices for the new day(s) requested are higher, you will be charged on the new total rate. To amend or cancel your reservation, please contact our reservations team at reservations@zedwellhotels.com or +44 (0) 20 45533099.

Upgrades and Accommodation in Sister Hotels:

In the unlikely event of not being able to accommodate your booking, we will upgrade you to one of our sister hotels, subject to availability.

If you are not satisfied with the proposed arrangement, we will offer a full refund.

If we are unable to relocate you, we will provide a full refund processed within 7 days, and also a voucher for a 1-night complimentary stay to be used within 12 months.

Forgot your reservation?

In the event that you don’t arrive as planned, the full stay will be charged to the payment card given at the time of booking.  If you have booked more than one night with us, your room will be held until midday the following day after your planned arrival date. After this time, the room will be released.

Check-in and check-out times

Check-in time is 3pm
Check-out time is 11am

Pet Policy

We’re sorry, but we don’t allow pets at Zedwell. Guide dogs and service animals are permitted.

Tax Strategy

This tax strategy document sets out our approach to managing the group’s tax affairs. It has been approved by our CEO and is subject to periodic review by our board of directors.

It is compliant with the requirements of Schedule 19 of Finance Act 2016 and relates to the financial year ended on 31 March 2022.

UK tax risk management and appetite

We are committed to being a responsible and compliant taxpayer in any countries where we operate.

Our finance team, who report directly to the board, regularly review the operations of the group to identify all potential inherent tax risks and regularly liaise on all such matters with our external advisers with a view to ensuring that the group’s tax affairs are in good order and uncertainties are minimised.

The group maintains appropriate levels of internal competence in corporate and transactional taxes to ensure that all returns are properly prepared and that indirect and payroll taxes are dealt with and reported within all requirements. External tax advisers are used to support these processes as required.

We do not undertake any transactions led by a tax planning purpose although we do consider the tax consequences of transaction that we undertake as part of our commercial and investment operations. When evaluating a taxation matter, we consider the level of risk and any tax reliefs or opportunities available to us that are clearly within the legislation and related HMRC guidance.

Relationships with tax authorities

We engage openly and constructively with HMRC on matters relating to our tax affairs. We share information about our commercial developments or transactions, especially where there are complex tax treatments. The group is committed to ensuring that when doubt exists over the appropriate tax treatment of complex transactions, it will engage positively and appropriately with HMRC to ensure that, as far as possible, such matters are dealt with correctly at all times.